FAQs

Your first mockup will normally be provided within 24–48 hours. The exact timing depends on the scope and complexity of your customization request.

Standard production normally takes 5–7 business days after you approve the final design.

Production and shipping are separate stages. Shipping time begins after production is complete and your order has been handed to the carrier.

Standard production begins after final design approval. Before approving your design, carefully check the names, numbers, spelling, colors, artwork placement, sizes, and other requested details.

Contact us before ordering if you have a fixed deadline. A delivery deadline is accepted only when Rave Bonfire confirms it for your specific order in writing.

Estimated transit times after production are:

• Express shipping: 2–4 business days.
• Standard shipping: 8–15 business days.

These are transit estimates, not production times or guaranteed delivery dates. Carrier delays, customs processing, weather, and destination conditions may affect delivery.

Express shipping is free on standard retail and custom orders of $200 USD or more.

Approved bulk orders of 10 or more jerseys also receive free express shipping. The available shipping method and final charge are shown at checkout or confirmed in your bulk quote.

Yes. Tracking information is emailed after your order ships. You can also check your order from My Account → Orders → Track.

If you need help with tracking, email contact@ravebonfire.com and include your order number.

You may cancel your order for a refund within 24 hours of purchase. Email contact@ravebonfire.com as soon as possible and include your order number.

Cancellation requests received after the 24-hour window are not eligible for a refund.

No. Once a custom item has been produced and received, it is not eligible for a cash refund.

For an eligible sizing issue, you may choose a size exchange or store credit. Defective, damaged, or incorrect items follow the correction process below. This policy does not limit rights that cannot legally be excluded under applicable consumer law.

You may request a size exchange within 14 days of delivery if the item is:

• unworn;
• unwashed;
• undamaged; and
• in its original condition.

One size exchange is allowed per eligible item. The replacement must be another size of the same design and style.

If you selected the wrong size or prefer a different fit, you are responsible for return and replacement shipping. If Rave Bonfire supplied a different size from the confirmed order, Rave Bonfire pays the correction and shipping costs.

Yes. After an eligible sizing return is approved, you may choose non-expiring store credit instead of a size exchange.

The store credit equals the purchase price actually paid for the returned custom item. Original shipping charges are excluded unless Rave Bonfire supplied an incorrect or defective item.

Email contact@ravebonfire.com within seven days of delivery. Include:

• your order number;
• a clear description of the problem; and
• clear photos showing the issue.

If approved, Rave Bonfire pays the correction and shipping costs. The resolution is a replacement or reprint. When replacement is unsuitable, Rave Bonfire may issue non-expiring store credit equal to the purchase price actually paid. A received custom item is not eligible for a cash refund.

No. Contact us first and wait for return instructions. Do not send an item to the address on the shipping parcel unless Rave Bonfire confirms that return address in writing.

Read the complete Returns, Exchanges, Refunds, and Store Credit Policy before submitting a request.

Available sizes vary by jersey style. Selected styles are available up to 5XL. Check the size chart on the individual product page instead of assuming every style has the same size range.

Compare the product’s size chart with the measurements of a similar garment that fits you well. If you prefer a looser or oversized fit, consider sizing up where the product chart supports it.

For help comparing measurements, email contact@ravebonfire.com. Sizing guidance can help you choose, but it does not guarantee personal fit.

For most styles, group and bulk pricing begins at 10 jerseys. Approved bulk orders of 10 or more jerseys receive free express shipping and may qualify for savings of up to 70%, depending on quantity. The exact discount is confirmed in your quote.

Email contact@ravebonfire.com or fill out the form on our Custom Jerseys page. Please include:

• the number of jerseys;
• preferred jersey styles;
• required sizes;
• the number of designs;
• your customization requirements; and
• your required delivery date.

For sublimated jerseys:

• turn the jersey inside out;
• machine wash cold on a gentle cycle;
• avoid bleach and harsh detergents; and
• hang dry or tumble dry on low heat.

Always check the garment’s care label and product page because materials and care requirements may vary by style.

Email contact@ravebonfire.com. If your question concerns an existing order, include your order number so the team can investigate efficiently.