All our operations are working normally. Please note, we have no control over the destination countries carriers. In some cases, delivery by the last mile carrier might not be possible due to the situation, in these cases the customer is responsible for picking up the package.
Once your order is placed online, there is a processing time to manufacture your items, because it’s handmade for you, products require 5-8 business days before they are shipped.
Once your order is shipped, You will receive a shipping confirmation email with a DHL tracking number for you to track your package.
Please be advised that packages may encounter random shipping delays which may be severe in some cases. RAVEBONFIRE cannot be held responsible for delays once orders have been
shipped as we have absolutely no control over the package once it is handed off to the shipper. We will work with shippers as best we can to ensure that packages do make it to our customers as quickly as possible. We reserve the right to solely determine if packages are still in transit or if they should be considered as lost. If a package is considered lost in transit, we will either replace the order or issue store credit for the purchase price of the order. Refunds will not be provided for package considered to be lost in transit.
Unfortunately not. It takes 5-8 business days to hand-make your order . Add shipping times on top of that. We do everything we can to get you your order as fast as possible!
We tend to ship items separately in the following cases:
– The order includes many items, and they don’t all fit into one package.
– An item is temporarily out of stock or has been backordered.
– If you’ve ordered more than one item, you’ll receive your items separately if they come from different suppliers. Each item has its own tracking code.
We currently ship orders with USPS, UPS, DHL. Under normal circumstances, you do not need to sign for your package. The delivery person will leave your package in your mailbox, on your doorstep, or with your building’s concierge.
We currently ship to most countries that accept USPS, UPS, DHL. If you do not see your country as an option below, during checkout or on our unavailable country list, please contact us at [email protected] , and we will look into it for you
Tracking numbers can take 1-3 business days to update online. You can see real-time updates by clicking on Track My Order. If you do not see any activity on your tracking number after 3 business days, please email us at [email protected] or click on the chat icon on the lower-right corner of the screen and we’ll investigate further for you.
As soon as your order is prepared and packed, we’ll send you the tracking code by email. Remember
Orders are packed and shipped usually 5-7 Business days after you place your order.
Depending on the mail carrier and their operations it’s possible for tracking information to display a ‘Delivered’ status 1-3 days before actual delivery. When something like this occurs, we recommend taking these precautionary steps to confirm the status of your package:
– Look for a notice of attempted delivery
– Look around the delivery location for your package
– See if someone else accepted the delivery (friend, family member, roommate, neighbor, office manager, etc.)
– Contact your local post office to see if they still have your package
– Wait 1-2 days to see if your package gets delivered later by the mail carrier.
After you’ve taken the precautions listed above and are still unable to locate your package, please email us at [email protected] or click on the chat icon on the lower-right corner of the screen and provide us with your order number so that we may resolve the situation.
Our customers are very important to us and we want to take the best care of each and every one, so RAVEBONFIRE will gladly help our customers who find themselves in these situations by either replacing the order or issuing store credit to reimburse them for the missing order. Each situation will be assessed individually on a case by case basis, once the package has been verified to be reported as missing/stolen. please email us at [email protected] or click on the chat icon on the lower-right corner of the screen for more information.
– We will not issue cash refunds for any orders showing “Delivered” that have become missing/stolen.
– Incorrect or incomplete addresses: RAVEBONFIRE will not replace or reimburse any order not received due to an inaccurate or incomplete shipping address provided by the customer.