Returns Policy

We want you to have an unforgettable shopping experience. Our buyers are responsible for selecting high-quality products to guarantee a satisfactory purchase.

We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens.

Return

You have the right to return or exchange any product within 14 days of receipt, with the following exceptions:

• Damage items
• Dirty items
• Items that have been altered
• Items not in their original packaging

Items described on this list of exceptions will be accepted for return or exchange.

The return window expires 14 business days after final delivery. If you missed the 14-day return policy, please contact us at contact@ravebonfire.com to arrange an alternative solution.

Please note that we will not issue cash refunds for returns. Customers returning items will be issued refunds in the form of a digital gift card for store credit . Shipping costs are non-refundable in any form.

In the case of an undelivered product due to shipment cancellation, you can usually get a replacement by consulting a customer service agent.

Exchange

If an item you order from us doesn’t fit, don’t worry, we are happy to exchange it for a different size.

Exchanges for different items or designs are not accepted.

NOTE: “All SALE with discounted prices, promotional-priced items and free items are non-returnable, non-refundable and non-exchangeable.

Email us at contact@ravebonfire.com within 14 days of receiving your order for returns/exchange inquiries to receive instructions for handling your return/exchange item(s).