Rave Bonfire customer care
Returns, Exchanges, Refunds, and Store Credit Policy
Every Rave Bonfire custom item is made specifically for your order. Please review your design, size, shipping information, and order details carefully before approving them.
24 hours
Order cancellation window
14 days
Size exchange request window
7 days
Defect or incorrect-item reporting window
No expiry
Approved store credit validity
Order cancellations
You may cancel your order for a refund within 24 hours of purchase.
Email contact@ravebonfire.com as soon as possible and include your order number. Cancellation requests received after the 24-hour window are not eligible for a refund.
Cash refunds for custom items
Once a custom item has been produced and received, it is not eligible for a cash refund.
If you experience a sizing issue, you may qualify for a size exchange or store credit. Defective, damaged, or incorrect items follow the separate correction process below.
Size exchanges
You may request a size exchange within 14 days of delivery.
The item must be:
- Unworn
- Unwashed
- Undamaged
- In its original condition
One size exchange is allowed per eligible item. The replacement must be another size of the same design and style.
If you selected the wrong size or prefer a different fit, you are responsible for the return and replacement shipping costs.
If Rave Bonfire supplied a size different from the size confirmed in your order, Rave Bonfire will pay all correction and shipping costs.
Store credit
Instead of a size exchange, you may choose store credit after your return is approved.
Store credit:
- Equals the purchase price actually paid for the returned custom item
- Does not expire
- Excludes original shipping charges unless Rave Bonfire supplied an incorrect or defective item
Store credit is issued after the returned item is received and its eligibility is confirmed.
Defective, damaged, or incorrect items
Report manufacturing defects, damage, or incorrect items within seven days of delivery.
Email contact@ravebonfire.com with:
- Your order number
- A description of the problem
- Clear photos showing the item and the issue
If your claim is approved, Rave Bonfire will pay all correction and shipping costs.
The resolution will be a replacement or reprint. If a replacement is not suitable, Rave Bonfire may issue non-expiring store credit equal to the purchase price actually paid for the affected item.
A received custom item is not eligible for a cash refund under this process, except where applicable law requires otherwise.
Items that are not eligible
An item is not eligible for a return, exchange, or store credit when:
- The request is submitted after the applicable reporting period
- The item has been worn, washed, or damaged after delivery
- The item is no longer in its original condition
- The customer wants to change the approved design, style, colors, artwork, name, number, or other customization
- The item is returned without authorization
- The conditions in this policy are not satisfied
How to submit a request
Email us first
Before returning an item, email contact@ravebonfire.com with your order number and the reason for your request.
Attach clear photos
Attach clear photos when reporting a defect, damage, incorrect item, or sizing issue.
Wait for instructions
Wait for return instructions before sending anything back.
Do not return an item to the address shown on the original shipping parcel unless Rave Bonfire confirms that address in writing.
Return shipping responsibility
Customer-selected size or fit
Customer selected the wrong size or prefers another fit: the customer pays the return and replacement shipping costs.
Rave Bonfire error
Rave Bonfire supplied the wrong size, an incorrect item, or a defective item: Rave Bonfire pays all correction and shipping costs.
Store credit
Store credit: original shipping charges are excluded unless Rave Bonfire supplied an incorrect or defective item.
Contact us
For questions or assistance, email contact@ravebonfire.com. Include your order number when contacting us about an existing order.
Email Rave BonfireThis policy does not limit any consumer rights that cannot legally be excluded under applicable law.