Return & Exchange Policy

At Rave Bonfire, every jersey, hoodie, and piece in your order is custom-made on demand at the time you place it. Nothing sits in a warehouse — each item is printed, cut, and assembled specifically for you.

Because of this made-to-order process, we don't accept returns for refunds or store credit once an order has been placed. However, your satisfaction matters. If there's a quality defect, damage, or production error, we'll make it right.

You have 14 days from the date you receive your order to request an exchange. To qualify, items must meet all of the following:

• Unused and unwashed
• Unaltered — no modifications, patches, or tailoring
• In their original packaging
• Free of damage, stains, or visible wear

If a package has been opened, you have 2 days from delivery to report any problems or defects with the items. We appreciate your cooperation — it helps us process your request quickly and fairly.

The process is simple. Here's how it works:

If an item doesn't fit, we're happy to exchange it for a different size of the same item. No need to commit to a piece that doesn't work for your body.

Email us at contact@ravebonfire.com within 14 days of receiving your order with your size request, and we'll take care of it.

If your order arrives with a quality defect, damage, or a production error, contact us within 7 days of receiving your package. Our team will review the case and, if eligible, arrange a replacement or correction at no extra cost.

When you email us, include:

• Your order number
• Clear photos showing the defect or damage
• A brief description of what's wrong

We do not issue cash refunds. Approved returns are refunded as a digital gift card for store credit, equal to the value of the returned item (after any discounts applied). Store credit can be used site-wide on any future order at ravebonfire.com.

Shipping costs are non-refundable in any form.

If your order was undelivered due to a shipment cancellation, you can usually get a replacement by reaching out to our customer service team.

The following are not eligible for returns, refunds, or exchanges:

• All customized and made-to-order items (every jersey we sell)
• Sale items, discounted items, and promotional-priced items
• Free gifts and bonus items
• Items that are damaged, dirty, or altered after delivery
• Items not returned in their original packaging
• Requests submitted outside the 14-day window

Because every item is custom-made on demand, production starts quickly. Orders can only be cancelled within 24 hours of purchase.

After 24 hours, the production process has already begun and cancellation is no longer possible. Customization choices (size, design, etc.) are final once the order is submitted.